物流政策

# SHIPPING POLICY

## 📦 Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation. You will get a shipping notification email with a tracking number once your order is dispatched.

## 🚚 Shipping Rates & Delivery Times
We ship worldwide for all our smart pet products.
- **United States**: 
  - Standard Shipping: Estimated 5-12 business days, FREE on orders over $100
  - Expedited Shipping: Estimated 3-5 business days, $12.99
- **Canada / United Kingdom / EU**: 
  - Standard Shipping: Estimated 7-15 business days, FREE on orders over $100
- **Rest of World**: 
  - Standard Shipping: Estimated 10-20 business days, $8.99, FREE on orders over $100

*Please note: Delivery times are estimates only, starting from the date of shipment (not order date). Delays may occur due to customs clearance or unforeseen carrier issues.*

## 📮 Shipping Locations & Customs
We ship to all countries globally. For orders outside the US/EU, you may be charged import duties, taxes, or customs fees by your local authority. These charges are the buyer's responsibility and are not included in your order total.

## 📦 Order Tracking
Once your order ships, we will send a tracking number to your email. You can track your package on our website or directly through the carrier's official site.

## 🚫 Lost / Stolen Packages
We are not liable for lost or stolen packages after the carrier confirms delivery. If your package is marked delivered but you haven't received it, please contact your local post office first.

## 🎉 Holiday Shipping
During peak seasons (Black Friday, Christmas, etc.), please allow extra time for delivery. We will do our best to ship orders on time, but delays may occur.

If you have any questions about your shipping, please contact us at support bainel0926@163.com